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Home Business Tools. Talk to a sales rep Business Tools When you need us, we're there for you. When leaving messages include a consistent call-back number and consider including additional contact information that recipients can use to report concerns. You can also use different outbound numbers for different purposes.

For example, customer support call-backs are less likely to be blocked based on complaints if they are made using a distinct number and not one shared with outbound telemarketing calls, which may draw complaints. In addition, be sure to register the valid numbers you plan to use for outgoing calls with the entities listed below, not just the phone company that provides your service. Some of the above companies also offer call labeling to help consumers decide which calls they want to answer.

These companies may be able to address any questions you have regarding how your calls are being labeled. First and foremost, make sure you have the consent of the person you are calling before you call.

FCC rules require a caller to obtain written consent — on paper or by electronic means such as a website form or a telephone keypress — before making a prerecorded telemarketing call to a landline phone number or before making an autodialed or prerecorded telemarketing call to a wireless phone number. FCC rules also require callers to obtain oral or written consent before making autodialed or prerecorded non-telemarketing calls or texts to wireless numbers.

There are exceptions to these rules, such as for emergencies involving danger to life or safety. Under FCC rules, telemarketers calling your home must provide their name along with the name, telephone number, and address where their employer or contractor can be contacted. Telephone solicitation calls are prohibited before 8 am and after 9 pm.